Call Center Agent

AIG

Mexico City, Mexico
**
Assisting with claims procedures
Policy status verification inquiries
Processing online policy payments
** AIG is seeking a Call Center Agent in Mexico City to assist customers with various insurance-related inquiries and processes. The role emphasizes customer service, team collaboration, and offers a comprehensive benefits package as part of AIG’s commitment to employee well-being and professional development. **

Job Summary

  • The Call Center Agent is responsible for providing immediate assistance regarding endorsement procedures, policy status, collections, renewals, reinstatements, and claims follow-up.
  • This position is part of the Mexico Contact Center team where agents assist customers before and after a claim occurs during standard business hours.
  • AIG values in-person collaboration as a vital part of its culture and offers a comprehensive Total Rewards Program focused on health, wellbeing, and professional development.

Matching Summary

Match Score: 75

** AIG is seeking a Call Center Agent in Mexico City to assist customers with various insurance-related inquiries and processes. The role emphasizes customer service, team collaboration, and offers a comprehensive benefits package as part of AIG’s commitment to employee well-being and professional development. **

Skills & Requirements

Must-have

  • Assisting with claims procedures
  • Policy status verification inquiries
  • Processing online policy payments
  • Guiding customers through renewal process
  • In-person office collaboration required

Nice-to-have

  • Strong communication skills
  • Ability to work in a team environment
  • Interest in insurance products
  • Commitment to inclusive culture

Key Requirements

  • Must be willing to work primarily in the office
  • Availability for Monday through Friday shifts
  • No specific education or experience listed

Work Rights

Not specified

Tailored Resume

Cover Letter