Healthcare Call Center Representative Scheduler

Baptist Healthcare System Inc

Louisville, KY, United States
Fast-paced call center environment
Professional and courteous manner
Electronic scheduling and ehr input
Baptist Health Medical Group is seeking a Medical Call Center Rep. (Scheduler) to enhance customer service and streamline appointment scheduling

Job Summary

  • Baptist Health Medical Group is seeking a Medical Call Center Rep. (Scheduler) to enhance customer service and streamline appointment scheduling.
  • Agents will schedule appointments, complete referrals, retrieve medical records, and provide other services in a state-of-the-art healthcare call center.
  • This position offers paid training and will transition to a Work-from-Home arrangement after meeting set criteria.

Matching Summary

Baptist Health Medical Group is seeking a Medical Call Center Rep. (Scheduler) to enhance customer service and streamline appointment scheduling.

Skills & Requirements

Must-have

  • Fast-paced call center environment
  • Professional and courteous manner
  • Electronic scheduling and EHR input
  • Resolve patient and provider questions
  • Excellent verbal and written communication
  • Strong telephone communication skills

Nice-to-have

  • Commitment, compassion, and customer service
  • Maintain composure under stress
  • Helpful disposition at all times

Key Requirements

  • High School Diploma or equivalent
  • Strong computer skills
  • Strong research and problem-solving abilities
  • Pass thorough background check and drug screen
  • Excellent attendance and punctuality
  • Ability to meet and maintain established metrics

Work Rights

Not specified

Tailored Resume

Cover Letter