Contribute substantially to the development and implementation of standardized, best-in-class operational processes across all global Customer Resolution Services entities, ensuring consistency and seamless collaboration
Job Summary
Contribute substantially to the development and implementation of standardized, best-in-class operational processes across all global Customer Resolution Services entities, ensuring consistency and seamless collaboration.
Lead and manage a portfolio of high-priority strategic projects as identified and prioritized by the CRS leadership team, ensuring on-time, on-budget, and scope-compliant delivery to realize intended business benefits.
Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”).
Matching Summary
Contribute substantially to the development and implementation of standardized, best-in-class operational processes across all global Customer Resolution Services entities, ensuring consistency and seamless collaboration.
Skills & Requirements
Must-have
Global Standardization
Efficiency and Process Optimization
Strategic Project Leadership
Customer Resolution Services
Performance Management
Strategic Data Analytics
Nice-to-have
Innovation and digitalization opportunities
Continuous improvement participation
Commitment to act with integrity
Key Requirements
Bachelors’ degree in Business or applicable field or equivalent experience
6+ years of customer service experience
Advanced level and understanding of financials
Demonstrated knowledge with data and analysis
Customer Services, Logistics, Shipping within the Aerospace sector
Ability to travel up to 20% Domestic and International
Work Rights
Must be able to work in US without current or future need for visa sponsorship