Member Experience Manager - New Gym Opening!

EōS Fitness

Longwood, FL, US
Hourly: $18 - $20 usd; benefits: competitive pyy +...
On-site
Proven customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to multitask in fast-paced environments
The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives

Job Summary

  • The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives.
  • Employees will serve as the first point of contact for member concerns, ensuring quick resolution of service issues and billing questions.
  • Benefits include free membership for the employee and one family member, daily pay options, and comprehensive health insurance coverage.

Matching Summary

The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives.

Salary

Hourly: $18 - $20 USD; Benefits: Competitive pay plus vacation, holiday, and sick pay; Perks: Free membership, 401(k) matching, Daily Pay

Skills & Requirements

Must-have

  • Proven customer service or front-line leadership experience
  • Excellent written and verbal communication skills
  • Ability to multitask in fast-paced environments
  • Proficiency with fitness management software
  • Knowledge of membership management and billing processes

Nice-to-have

  • Experience in the fitness or hospitality industry
  • Strong organizational skills and attention to detail
  • Social media platform proficiency
  • Microsoft Office Suite expertise
  • Empathy and solution-oriented mindset

Key Requirements

  • Must successfully pass background check
  • Obtain CPR certification within 30 days of employment
  • Attend EōS Ethos and Customer Service Training within 30 days
  • Ability to lift more than 40 lbs routinely
  • Access and operate company computer systems

Work Rights

Not specified

Tailored Resume

Cover Letter