FWD Group is a pan-Asian life and health insurance business serving approximately 34 million customers across 10 markets
Job Summary
FWD Group is a pan-Asian life and health insurance business serving approximately 34 million customers across 10 markets.
The role involves effectively addressing all email, live chat, social media or other non-voice transactions including policy change requests and complaint escalation.
FWD prioritizes privacy and uses AI-driven platforms for candidate screening to understand workplace behavior.
Matching Summary
FWD Group is a pan-Asian life and health insurance business serving approximately 34 million customers across 10 markets.
Skills & Requirements
Must-have
Customer service via non-voice channels
Policy service change processing
Coordination with operations team
Complaint escalation management
Email and live chat communication
Timely resolution of inquiries
Nice-to-have
Knowledge base documentation
Administrative reporting support
Proactive coordination skills
Customer-led and tech-enabled approach
Key Requirements
Work authorization in Philippines
Experience in customer service
Ability to handle non-voice communication channels