Technical Support Delivery Analyst- Talent Acquisiton

Workday

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
3 years saas enterprise software experience
Object oriented programming language knowledge
Log file analysis capability
Workday is seeking a Technical Support Delivery Analyst for its Customer Support team, focused on providing innovative solutions and excellent customer service in a fully remote capacity. The ideal candidate should have experience with SaaS enterprise software, strong communication skills, and a foundational understanding of programming and SQL

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while working through exciting problems to implement solutions.
  • Employees are expected to collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for business-critical issues.
  • The company offers flexible work schedules, empowers career path development, and champions equal opportunities for everyone in a diverse team environment.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst for its Customer Support team, focused on providing innovative solutions and excellent customer service in a fully remote capacity. The ideal candidate should have experience with SaaS enterprise software, strong communication skills, and a foundational understanding of programming and SQL.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules.

Skills & Requirements

Must-have

  • 3 years SaaS enterprise software experience
  • Object Oriented Programming language knowledge
  • Log file analysis capability
  • SQL syntax proficiency
  • API client tool experience

Nice-to-have

  • HCM or Talent Acquisition solution experience
  • SOAP WSDL XML web service integration
  • Health monitoring tools usage
  • Knowledge Centered Service contribution
  • Resilience under tight timeframes

Key Requirements

  • 3 years experience with SaaS Enterprise software
  • Basic knowledge of Object Oriented Programming languages
  • Ability to read and analyze log files
  • Basic knowledge of SQL syntax
  • Experience with API clients like Postman or SoapUI

Work Rights

Not specified

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