Specialist, Product Operations

Mastercard

Not specified
Strong problem solving skills
Excellent written and verbal communication
Experience in customer service role
Mastercard is seeking a Specialist in Product Operations to join their Client and Product Support Team, focusing on providing exceptional support for a range of information services products. The role involves engaging with customers to enhance satisfaction and loyalty, alongside problem resolution and collaboration with cross-functional teams

Job Summary

  • The Specialist Product Operations will ensure all customer inquiries are answered professionally and timely to drive satisfaction and loyalty.
  • This role involves providing technical and general support for a wide range of Information Services products including Mastercard/Acquirer Intelligence Center.
  • Candidates must demonstrate strong problem-solving skills and the ability to analyze situations by breaking them down into components.

Matching Summary

Match Score: 85

Mastercard is seeking a Specialist in Product Operations to join their Client and Product Support Team, focusing on providing exceptional support for a range of information services products. The role involves engaging with customers to enhance satisfaction and loyalty, alongside problem resolution and collaboration with cross-functional teams.

Skills & Requirements

Must-have

  • Strong problem solving skills
  • Excellent written and verbal communication
  • Experience in customer service role

Nice-to-have

  • Multi-lingual English Spanish Portuguese
  • Knowledge of payments card industry
  • Ability to work in complex changing environment

Key Requirements

  • Bachelor's degree or equivalent combination of education and experience
  • Previous experience in cross functional environment with influence management
  • Proven track record in meeting and exceeding customer specific SLAs

Work Rights

Not specified

Tailored Resume

Cover Letter