Technical Support Engineer - Pim, P360

Salesforce

San Francisco, California, United States
Informatica pim, p360
Java, oracle, mssql server
Unix/linux exposure
Our Technical Support Engineers are key players in ensuring customer loyalty through deep technical mastery of P360 (Informatica PIM)

Job Summary

  • Our Technical Support Engineers are key players in ensuring customer loyalty through deep technical mastery of P360 (Informatica PIM).
  • Manage complex customer support cases daily, including verifying cases, isolating and diagnosing the problem, and resolving the issue.
  • Contributes to online knowledge base of known issues/solutions and participates in production incidents and customer’s escalations calls.

Matching Summary

Our Technical Support Engineers are key players in ensuring customer loyalty through deep technical mastery of P360 (Informatica PIM).

Skills & Requirements

Must-have

  • Informatica PIM, P360
  • JAVA, Oracle, MSSQL Server
  • Unix/Linux exposure
  • Customer support case management
  • Root-cause analysis and debugging

Nice-to-have

  • AI and GenAI tools
  • Cloud Data Integration (CDI)
  • Cloud Application Integration (CAI)
  • NoSQL Databases and Kibana
  • Cloud computing platforms (Azure, AWS)

Key Requirements

  • 2-6 years of industry experience
  • B.E, BTech, MCA degree or equivalent technical experience
  • Experience with Informatica PIM, P360, Active Vos, Supplier Portal, Media Manager
  • Exposure to Unix/Linux
  • Excellent analysis, debugging and troubleshooting skills

Work Rights

Not specified

Tailored Resume

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