Coordinates and plays a lead role in daily site operational activities, ensuring timely service delivery and achievement of contracted performance expectations
Job Summary
Coordinates and plays a lead role in daily site operational activities, ensuring timely service delivery and achievement of contracted performance expectations.
Provides doable fixes for areas of concern and identifies opportunities for improvement.
Provides root cause analysis on the most challenging issues, develops comprehensive action plans and timely follow through in support of the incident management process.
Matching Summary
Coordinates and plays a lead role in daily site operational activities, ensuring timely service delivery and achievement of contracted performance expectations.
Skills & Requirements
Must-have
Lead daily site operational activities
Improve efficiency and resolution time
Develop metrics for ticket evaluation
Identify recurring issues and escalate
Provide root cause analysis
Act as escalation point for team
Nice-to-have
Participate in new initiative projects
Identify opportunities for improvement
Key Requirements
7+ years experience in area of responsibility
Technical certification or Associate Degree may be required
May require evening/weekend shifts
May require access to export-controlled commodities and technology