Quality Specialist (hybrid)

RTX (Raytheon Technologies)

Richardson, TX, United States
Base: 86,800 usd - 165,200 usd; bonus/equity: not ...
Hybrid
Quality management tools
Coaching and feedback
Service excellence evaluation
The Quality Specialist supports Service Desks and other Quality projects across Enterprise Services by ensuring advisors deliver high-quality service to all company customers

Job Summary

  • The Quality Specialist supports Service Desks and other Quality projects across Enterprise Services by ensuring advisors deliver high-quality service to all company customers.
  • This role is responsible for monitoring performance, maintaining consistency and fairness in evaluations, and ensuring compliance with business principles and values.
  • RTX offers a robust total rewards package with compensation, healthcare, wellness, retirement and work/life benefits.

Matching Summary

The Quality Specialist supports Service Desks and other Quality projects across Enterprise Services by ensuring advisors deliver high-quality service to all company customers.

Salary

Base: 86,800 USD - 165,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Quality Management tools
  • Coaching and feedback
  • Service excellence evaluation

Nice-to-have

  • Project management skills
  • Training experience
  • Collaboration across teams

Key Requirements

  • 5 years relevant experience
  • 3+ years call center experience
  • University Degree or equivalent

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter