Assistant Reservations Manager

Hotel Chadstone Melbourne MGallery

El Qusseir, Egypt
On-site
Process reservations via gds/crs
Send confirmation letters within 24 hours
Upsell higher yield rooms to guests
The role involves sorting correspondence by priority and processing reservations according to set standards

Job Summary

  • The role involves sorting correspondence by priority and processing reservations according to set standards.
  • Employees must access GDS, CRS, and Internet systems regularly to input and manage bookings.
  • Staff are expected to identify regular callers by name and promote hotel services to increase revenue.

Matching Summary

The role involves sorting correspondence by priority and processing reservations according to set standards.

Skills & Requirements

Must-have

  • Process reservations via GDS/CRS
  • Send confirmation letters within 24 hours
  • Upsell higher yield rooms to guests
  • Manage daily arrival checks
  • Handle guest complaints and inquiries

Nice-to-have

  • Good interpersonal skills
  • Self-confident presentation
  • Guest-oriented service mindset
  • Dynamic approach to work
  • Thorough and organized approach

Key Requirements

  • Good sales skills
  • Attention to quality
  • Ability to work in a 5-star resort environment

Work Rights

Not specified

Tailored Resume

Cover Letter