Strong technical acumen and architecture knowledge
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company
Job Summary
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company.
Candidates must possess strong technical acumen to navigate challenges with large enterprise accounts and manage critical escalations effectively.
The position requires building close relationships with stakeholders while ensuring business objectives align with Workday's system reliability and availability.
Matching Summary
The role involves acting as the primary point of contact and advocate for strategic customers within a Fortune 500 AI platform company.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
4+ years product support experience
Complex B2B enterprise software background
Strong technical acumen and architecture knowledge
Experience with HCM, Payroll, or Financials
Ability to engage C-level executives
Nice-to-have
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Experience chairing steering committee meetings
Passion for customer relations
Self-sufficient customer advocacy
Key Requirements
BS or MS in Technical Degree or equivalent experience
4+ years in product support or account management
5+ years managing complex SaaS solutions
Experience implementing or managing enterprise software