Spa Reservations Executive

Raffles London

London, United Kingdom
On-site
Spa diary management
Guest communication
Revenue optimisation
The Spa Reservations Agent plays a critical role in shaping the guest experience behind the scenes, overseeing spa diary management, reservations strategy, guest communication, and revenue optimisation

Job Summary

  • The Spa Reservations Agent plays a critical role in shaping the guest experience behind the scenes, overseeing spa diary management, reservations strategy, guest communication, and revenue optimisation.
  • This role involves coordinating guest celebrations, special occasions, VIP visits, and bespoke wellness experiences, while also requiring some front-of-house presence to support service delivery.
  • Benefits include 28 days holiday, staff meals, free uniform dry cleaning, pension contribution, enhanced sick and family pay, life assurance, and discounted rates at Accor worldwide.

Matching Summary

The Spa Reservations Agent plays a critical role in shaping the guest experience behind the scenes, overseeing spa diary management, reservations strategy, guest communication, and revenue optimisation.

Skills & Requirements

Must-have

  • Spa diary management
  • Guest communication
  • Revenue optimisation
  • Guest journey curation
  • Spa reservations strategy
  • Luxury spa experience

Nice-to-have

  • Anticipate guest preferences
  • Brand standards and luxury tone
  • Meticulous attention to detail
  • Uphold legendary service philosophy
  • Contribute to 24h operational schedule

Key Requirements

  • Minimum 2 years spa reservationist experience
  • Previous luxury spa experience
  • Exceptional communication skills
  • Strong time management skills
  • Ability to work under pressure

Work Rights

Not specified

Tailored Resume

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