The Digital Commerce Operations Specialist manages a portfolio of customer business integrations for national or high-profile customers, enabling data access to customers and third-party software companies to meet specific business needs
Job Summary
The Digital Commerce Operations Specialist manages a portfolio of customer business integrations for national or high-profile customers, enabling data access to customers and third-party software companies to meet specific business needs.
Key responsibilities include project requirements gathering with customers and third-party software platforms, coordinating tasks and development needs with internal technical teams and providing continuous communication to all parties involved.
This role will work to support ongoing integrations and assist in troubleshooting integration issues for quick resolution.
Matching Summary
The Digital Commerce Operations Specialist manages a portfolio of customer business integrations for national or high-profile customers, enabling data access to customers and third-party software companies to meet specific business needs.
Salary
Base: $65,000 - $100,000; Bonus/Equity: annual incentive plan bonus; Benefits: health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance
Skills & Requirements
Must-have
Customer business integrations
Project requirements gathering
Internal technical team coordination
Third-party platform management
Integration issue troubleshooting
Nice-to-have
Customer-first mindset
Open, inclusive, flexible work environment
Comfort with ambiguity
Food industry experience
Key Requirements
3 years' experience in gathering business requirements
Prior experience as an IT Business or Integration Analyst
Prior experience in customer service or customer facing role
Prior experience in eCommerce/eBusiness environment
Prior experience in integration procedure and process documentation