Dfc It Business Systems Analyst

Baierl Acura

Tigard, OR, US
Base: $60,000-$70,000; bonus/equity: not specified...
Hybrid
Resolve support tickets
Implement system enhancements
Develop reports and dashboards
The DFC Business Analyst I resolves support tickets, implements system enhancements and automation, develops reports, and helps onboard and train new users

Job Summary

  • The DFC Business Analyst I resolves support tickets, implements system enhancements and automation, develops reports, and helps onboard and train new users.
  • Responsibilities include monitoring and resolving support tickets, implementing system changes via code or configuration, and creating reports and dashboards in Power BI.
  • The company offers best-in-class industry benefits including competitive pay, medical, dental, vision plans, paid holidays, PTO, disability, life insurance, 401(k), and an employee stock purchase plan.

Matching Summary

The DFC Business Analyst I resolves support tickets, implements system enhancements and automation, develops reports, and helps onboard and train new users.

Salary

Base: $60,000-$70,000; Bonus/Equity: Not specified; Benefits: Best-in-Class Industry Benefits

Skills & Requirements

Must-have

  • Resolve support tickets
  • Implement system enhancements
  • Develop reports and dashboards
  • Onboard and train new users
  • Tier 1 support
  • Document processes and create guides

Nice-to-have

  • Adaptability and responsiveness
  • Methodical task organization
  • Diligent change control
  • Continuous learning and improvement
  • Customer service orientation with empathy

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Experience with ticketing systems
  • Familiarity with scripting and automation tools
  • Strong customer service and communication skills
  • Ability to learn new tools quickly
  • Attention to detail and troubleshooting skills

Work Rights

Not specified

Tailored Resume

Cover Letter