Cx Ai & Automation Lead

Remote

Remote
Remote
Build and maintain ai agents
Hands-on automation development
Programme management skills
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale

Job Summary

  • This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
  • You will own delivery end to end, bringing technical judgment and operational context to inform decisions from scoping through to production and iteration.
  • The position requires someone who can identify what needs doing, set their own direction, and deliver without needing to be chased in a manager of one capacity.

Matching Summary

This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.

Skills & Requirements

Must-have

  • Build and maintain AI agents
  • Hands-on automation development
  • Programme management skills
  • API and webhook integration
  • Low-code workflow platforms
  • End-to-end technical delivery

Nice-to-have

  • Experience with MCP standards
  • AI-assisted development tools
  • Remote-first environment work
  • Fluent English communication
  • Customer success mindset

Key Requirements

  • Strong programme management alongside technical ability
  • Hands-on experience building automation in CX context
  • Technical confidence to build, read, and debug code
  • Solid experience with low-code and no-code platforms
  • Experience deploying AI agents in production environments

Work Rights

Not specified

Tailored Resume

Cover Letter