The Support and Operations Manager is responsible for leading end-to-end support operations for the Wrike platform across all solutions globally
Job Summary
The Support and Operations Manager is responsible for leading end-to-end support operations for the Wrike platform across all solutions globally.
This role ensures global users receive timely, accurate, and high-quality support while maintaining platform stability and driving continuous improvement.
WPP offers a culture of creativity, belonging, and continuous learning with opportunities to influence projects at an unparalleled scale.
Matching Summary
The Support and Operations Manager is responsible for leading end-to-end support operations for the Wrike platform across all solutions globally.
Skills & Requirements
Must-have
5+ years global support operations experience
SaaS project or work management platform support
Manage SLAs and incident escalation paths
Strong troubleshooting and analytical skills
Experience with workflow automation and integrations
Nice-to-have
ITIL certification or experience
Analytics and reporting for trend identification
Experience in large complex global organizations
Ability to work independently with minimal supervision
Excellent communication across technical and non-technical audiences
Key Requirements
5+ years experience in global support operations
Experience supporting SaaS platforms like Wrike
Proven track record managing SLAs and escalations
Strong documentation and operational governance skills