Specialist, Customer Success (english Speaker)

Concentrix

Kuala Lumpur, Malaysia
Customer lifecycle management
Product knowledge development
Customer satisfaction and engagement
Guide customers through targeted milestones after product purchase to establish optimal usage behaviors and accelerate time to value

Job Summary

  • Guide customers through targeted milestones after product purchase to establish optimal usage behaviors and accelerate time to value.
  • Conduct regular health checks for SMB/Mid-Market customer segments to gauge product satisfaction and value attainment, initiating remediation steps as needed.
  • Collaborate effectively with cross-functional teams to drive continuous teamwork and achieve a superior customer experience.

Matching Summary

Guide customers through targeted milestones after product purchase to establish optimal usage behaviors and accelerate time to value.

Skills & Requirements

Must-have

  • Customer lifecycle management
  • Product knowledge development
  • Customer satisfaction and engagement
  • Sales contract research
  • Price quotation generation
  • Administrative task management

Nice-to-have

  • Professional growth and success
  • Community involvement
  • Diversified team impact
  • Talent utilization
  • Continuous teamwork

Key Requirements

  • Minimum 3 years relevant working experience
  • Minimum 3 years Customer Success/Sales experience
  • Excellent phone presence
  • High volume calling experience
  • Consistent track record of success
  • Excellent MS Office knowledge
  • Aptitude to learn new technology

Work Rights

Not specified

Tailored Resume

Cover Letter