Lead Specialist, Customer Success - Energy Trading

Wood Mackenzie

Deep experience in oil gas power markets
Strong knowledge of real-time energy markets
Proven track record with quarterly business reviews
The role serves as the primary advocate for clients focused on short-term, real-time energy trading markets

Job Summary

  • The role serves as the primary advocate for clients focused on short-term, real-time energy trading markets.
  • Responsibilities include planning Quarterly Business Reviews, developing success plans, and facilitating client onboarding and training.
  • Wood Mackenzie offers a supportive culture that values autonomy, collaboration, and innovation within a global team of experts.

Matching Summary

The role serves as the primary advocate for clients focused on short-term, real-time energy trading markets.

Skills & Requirements

Must-have

  • Deep experience in oil gas power markets
  • Strong knowledge of real-time energy markets
  • Proven track record with Quarterly Business Reviews
  • Ability to explain technical concepts to stakeholders
  • Experience developing customer success playbooks

Nice-to-have

  • Self-starter mindset in fast-paced environments
  • Exceptional relationship-building skills
  • Empathetic and responsive under pressure
  • Flourishing in matrixed collaborative settings

Key Requirements

  • Deep experience engaging with the trading community
  • Strong knowledge of real-time and short-term energy markets
  • Proven track record with QBRs and success planning

Work Rights

Not specified

Tailored Resume

Cover Letter