Overnight Customer Support Advocate (remote)

Justworks

Remote, US
Base: $22.32 to $24.55 ph; bonus/equity: not speci...
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4 years minimum customer service experience
Experience working remotely required
Overnight shift availability wednesday to saturday
** Justworks is seeking an Overnight Customer Support Advocate to provide exceptional service to small business customers in a remote setting. The role requires strong customer service skills and a commitment to helping others, along with a focus on problem-solving and effective communication. **

Job Summary

  • The role involves supporting worksite employees of small business customers on inquiries related to timecards, paychecks, benefits, and HR matters.
  • Candidates must be self-starters who can break down complicated concepts into simple terms while maintaining a consultative and empathetic approach.
  • The position requires working the overnight shift from Wednesday to Saturday, 9 PM EST to 8 AM EST, following a mandatory four-week virtual training period.

Matching Summary

Match Score: 75

** Justworks is seeking an Overnight Customer Support Advocate to provide exceptional service to small business customers in a remote setting. The role requires strong customer service skills and a commitment to helping others, along with a focus on problem-solving and effective communication. **

Salary

Base: $22.32 to $24.55 per hour; Bonus/Equity: Not specified; Benefits: Wellness program, company retreats, great benefits

Skills & Requirements

Must-have

  • 4 years minimum customer service experience
  • Experience working remotely required
  • Overnight shift availability Wednesday to Saturday

Nice-to-have

  • Spanish language capability at business level
  • Experience in SaaS, HR, or payroll domains
  • Passion for delighting customers and helping people

Key Requirements

  • 4 years professional experience in customer service
  • Proven remote work experience
  • Strong written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter