Digital Optimisation Manager

CommBank

Customer journeys
Usability and conversion drivers
Digital expertise
You’ll design and deliver best-in-class customer communications and experiences across our digital assets

Job Summary

  • You’ll design and deliver best-in-class customer communications and experiences across our digital assets.
  • Day to day, you’ll be responsible for the execution and delivery of real-time, behaviourally driven communications across CommBank digital assets.
  • We advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation.

Matching Summary

You’ll design and deliver best-in-class customer communications and experiences across our digital assets.

Skills & Requirements

Must-have

  • customer journeys
  • usability and conversion drivers
  • digital expertise
  • analytical mindset
  • customer focus
  • conversion optimisation platforms
  • customer journey mapping

Nice-to-have

  • collaborative team
  • stakeholder management
  • influencing and negotiating skills
  • risk management awareness
  • strong copy and written communication skills

Key Requirements

  • Adobe Analytics highly regarded
  • Hands on experience with Pega, Adobe Target, AEP
  • digital and omni-channel experience

Work Rights

Not specified

Tailored Resume

Cover Letter