Intern, Guest Service

CapitaLand Group (CapitaLand)

Not specified
Supervise front office team delivery
Coordinate daily operational activities
Manage vip check-ins and check-outs
CapitaLand Group is seeking an Intern for Guest Service to manage front office operations, enhance guest experiences, and drive service excellence. The role entails supervising a team, ensuring compliance with operational standards, and addressing guest concerns while fostering a positive service culture

Job Summary

  • This role involves managing front office operations to ensure adherence to organizational standards and procedures.
  • The position requires supervising upselling procedures to maximize room revenue while handling irregularities in service delivery.
  • Candidates will be responsible for resolving guest concerns and monitoring feedback to enhance the overall service experience.

Matching Summary

Match Score: 75

CapitaLand Group is seeking an Intern for Guest Service to manage front office operations, enhance guest experiences, and drive service excellence. The role entails supervising a team, ensuring compliance with operational standards, and addressing guest concerns while fostering a positive service culture.

Skills & Requirements

Must-have

  • Supervise front office team delivery
  • Coordinate daily operational activities
  • Manage VIP check-ins and check-outs
  • Monitor guest satisfaction levels
  • Ensure data protection compliance

Nice-to-have

  • Build rapport with guests
  • Propose operational improvements
  • Implement sustainability plans
  • Drive service culture excellence
  • Analyze guest statistics reports

Key Requirements

  • Intern level experience preferred
  • Knowledge of data protection regulations
  • Ability to manage security threats

Work Rights

Not specified

Tailored Resume

Cover Letter