Competitive base salaries; performance based bonus...
Hybrid
3-5 years customer journey expert experience
Digital channel and cx initiative experience
Orangesharing documentation tool proficiency
The role is responsible for designing, governing, and continuously evolving end-to-end customer experiences across the full customer lifecycle with a focus on digital channels
Job Summary
The role is responsible for designing, governing, and continuously evolving end-to-end customer experiences across the full customer lifecycle with a focus on digital channels.
Candidates must translate customer needs into journey designs while defining and monitoring digital KPIs to identify pain points and drive measurable results.
ING offers competitive base salaries, performance-based bonuses, flexible smart working models, and a commitment to diversity and sustainability.
Matching Summary
The role is responsible for designing, governing, and continuously evolving end-to-end customer experiences across the full customer lifecycle with a focus on digital channels.
Salary
Competitive base salaries; Performance based bonuses; Not specified
Skills & Requirements
Must-have
3-5 years Customer Journey Expert experience
Digital channel and CX initiative experience
OrangeSharing documentation tool proficiency
FigJam collaboration and workshop facilitation
Cross-functional agile delivery environment
Nice-to-have
Strong customer-centric outcome-driven mindset
Experience in regulated banking environments
Ability to bridge business UX and IT teams
Clear communication with diverse stakeholders
Comfortable operating in fast-paced evolution
Key Requirements
3-5 years professional experience as Customer Journey Expert or Business Analyst
Solid experience in complex and regulated environments
Proven ability to operate in cross-functional agile setups