Customer Service Representative – Insurance Claims & Benefits Support

D&D Insurance Agency Inc

Clearwater, Florida, USA
**
Interpret contract benefits
Provide claim status updates
Handle customer inquiries professionally
** D&D Insurance Agency Inc is seeking a Customer Service Representative for their Insurance Claims & Benefits Support team in Clearwater, Florida. The position involves providing exceptional customer service, interpreting insurance benefits, and managing claims processing, with opportunities for hybrid work as proficiency is demonstrated. **

Job Summary

  • Receive, organize and make daily use of information regarding benefits, contract coverage, and policy decisions to provide prompt, courteous customer service.
  • Interpret contract benefits accurately to policyholder, agents, and providers and provide claim status to policyholders or providers.
  • This role will begin as fully onsite to support learning and team integration, with potential for hybrid work opportunities as proficiency is demonstrated.

Matching Summary

Match Score: 75

** D&D Insurance Agency Inc is seeking a Customer Service Representative for their Insurance Claims & Benefits Support team in Clearwater, Florida. The position involves providing exceptional customer service, interpreting insurance benefits, and managing claims processing, with opportunities for hybrid work as proficiency is demonstrated. **

Skills & Requirements

Must-have

  • Interpret contract benefits
  • Provide claim status updates
  • Handle customer inquiries professionally
  • Document all interactions
  • Maintain external contacts

Nice-to-have

  • Adapt to different people and tasks
  • Maximize team efficiency
  • Positive and professional approach

Key Requirements

  • High school diploma or GED
  • 0-2 years customer support experience
  • Prior call center experience preferred
  • Familiarity with Microsoft Office

Work Rights

Not specified

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