The Patient Access Associate projects a professional and welcoming demeanor, serving as the first point of contact for patients and customers entering the facility/department
Job Summary
The Patient Access Associate projects a professional and welcoming demeanor, serving as the first point of contact for patients and customers entering the facility/department.
Core job functions include greeting visitors, answering calls, responding to inquiries, assisting with administrative tasks, and maintaining a tidy reception area.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, and tuition remission.
Matching Summary
The Patient Access Associate projects a professional and welcoming demeanor, serving as the first point of contact for patients and customers entering the facility/department.
Skills & Requirements
Must-have
professional and welcoming demeanor
greeting visitors and answering inquiries
patient identification and EMR comparison
navigating self-serve kiosks
queueing patients for check-in/out
maintaining a tidy reception area
Nice-to-have
exceptional customer service
effective interpersonal relationships
handling difficult and stressful situations
positive patient/customer experience
Key Requirements
High School diploma or equivalent
Minimum 1 year of relevant experience
Ability to communicate effectively
Ability to handle difficult and stressful situations
Ability to maintain effective interpersonal relationships