Senior Practice Leader - Quality

Diageo

Bangalore, India
Lean six sigma master black belt
Quality and process improvement methodologies
Global business services experience
Develop process improvement and innovation strategy for aligned business towers/segments working closely with customer/business/IT/PMO/process partners

Job Summary

  • Develop process improvement and innovation strategy for aligned business towers/segments working closely with customer/business/IT/PMO/process partners.
  • Responsible for overall end to end customer experience/satisfaction; service delivery health and continuous improvement projects for the aligned business towers/segments.
  • Our purpose is to celebrate life, every day, everywhere, and creating an inclusive culture where everyone feels valued and that they can belong is a crucial part of this.

Matching Summary

Develop process improvement and innovation strategy for aligned business towers/segments working closely with customer/business/IT/PMO/process partners.

Skills & Requirements

Must-have

  • Lean Six Sigma Master Black Belt
  • Quality and Process Improvement Methodologies
  • Global Business Services experience
  • Customer experience and satisfaction
  • Process improvement strategy development

Nice-to-have

  • Inclusive and supportive culture
  • Flexibility in work arrangements
  • Innovation and cost-effectiveness
  • Mentoring and training delivery

Key Requirements

  • Certified Master Black Belt / Black Belt
  • 12-15 years professional experience
  • 5+ years senior management experience
  • Experience in Global Business Services
  • Proficiency with MS Office and Minitab

Work Rights

Not specified

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