Customer Experience & Contact Platform Architect - Manager

Accenture

London, United Kingdom
Base: not specified; bonus/equity: not specified; ...
Onsite
Ccaas platform design and build
Ai innovation in customer service
Customer journey transformation
Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale

Job Summary

  • Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale.
  • Lead multi-disciplinary teams to understand client requirements and shape CCaaS and AI focused transformation programmes.
  • Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits.

Matching Summary

Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • CCaaS platform design and build
  • AI innovation in customer service
  • Customer journey transformation
  • Enterprise platform architecture
  • Cloud-based customer platforms

Nice-to-have

  • Thought leadership and innovation
  • Human-centred design
  • Practice growth contribution
  • Mentoring and developing leaders

Key Requirements

  • Hands-on CCaaS platform expertise
  • CCaaS and AI integration experience
  • Strong analytical skills
  • Technical solution design
  • Relevant CCaaS certifications
  • Extensive CCaaS and AI experience

Work Rights

Not specified

Tailored Resume

Cover Letter