Event Support Specialist

RELX (Singapore) Pte Ltd

Handle inbound calls, email, chat
Respond to customer queries quickly
Provide accurate event information
Provide event support assistance to all inbound queries, handling calls, emails, chats, and social media inquiries for all RX Events

Job Summary

  • Provide event support assistance to all inbound queries, handling calls, emails, chats, and social media inquiries for all RX Events.
  • Respond quickly and efficiently to customer queries, listen actively, identify customer needs, and deliver excellent service at every interaction.
  • Identify process/functional inefficiencies and escalate with suggestions, while ensuring training, process, and best practice are adhered to.

Matching Summary

Provide event support assistance to all inbound queries, handling calls, emails, chats, and social media inquiries for all RX Events.

Skills & Requirements

Must-have

  • Handle inbound calls, email, chat
  • Respond to customer queries quickly
  • Provide accurate event information
  • Excellent written and verbal communication
  • Follow strict guidelines and SOPs
  • Work in a fast-paced environment

Nice-to-have

  • Self-motivated with positive attitude
  • Proactively seek out information
  • Listen actively and identify needs
  • Collaborate with team members

Key Requirements

  • Bachelor’s degree or equivalent
  • At least 1 year customer service experience
  • Experience with voice, email, and chat
  • Ability to learn enterprise AI tools

Work Rights

Not specified

Tailored Resume

Cover Letter