Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
Hybrid (50% in-office, 50% remote)
Saas software support
Customer support experience
Human capital management cases
Workday is seeking a Technical Support Delivery Analyst for its Pune office, focusing on providing exceptional customer support for its SaaS products. The role involves troubleshooting complex issues, collaborating with various teams, and requires a commitment to a shift rotation schedule

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst for its Pune office, focusing on providing exceptional customer support for its SaaS products. The role involves troubleshooting complex issues, collaborating with various teams, and requires a commitment to a shift rotation schedule.

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • Human Capital Management cases
  • log reading and analysis
  • Talent Management solutions

Nice-to-have

  • curious minds
  • courageous collaborators
  • sun-drenched optimism
  • adaptability and passion
  • Knowledge Centered Service

Key Requirements

  • 4+ years in SaaS software support
  • 4+ years Customer Support experience
  • Evidence-based troubleshooting experience
  • Ability to engage and coordinate multiple teams
  • Ability to collaborate with multiple partners

Work Rights

Not specified

Tailored Resume

Cover Letter