Audio Visual Support Technician

General Motors

Austin, Texas, United States
Fully remote
Video streaming and switching
Ms teams and video platforms
Troubleshoot av equipment and systems
The position will play a key role in creating and supporting in-person collaboration services using various video streaming, audio/video switching, and collaboration room tools

Job Summary

  • The position will play a key role in creating and supporting in-person collaboration services using various video streaming, audio/video switching, and collaboration room tools.
  • Successful applicants will provide direct customer support, coordinate issue resolution, and drive improvement through quality initiatives and metrics development.
  • Engineers may operate in a small team to sustain video services on a 24x7 basis, requiring flexible shift structures and cross-geographic team collaboration.

Matching Summary

The position will play a key role in creating and supporting in-person collaboration services using various video streaming, audio/video switching, and collaboration room tools.

Skills & Requirements

Must-have

  • Video streaming and switching
  • MS Teams and video platforms
  • Troubleshoot AV equipment and systems
  • Monitor broadcast signals
  • Customer service and logistics support
  • Cross-functional team collaboration

Nice-to-have

  • Creative problem resolution
  • Cultural diversity understanding
  • Industry trend analysis
  • Calm disposition under stress
  • Self-management and confidence

Key Requirements

  • Bachelor's degree or equivalent experience
  • 10 years technical experience
  • Troubleshooting LAN/WAN, Video Conferencing
  • Experience with digital audio/video streaming
  • Experience installing PC and network hardware
  • Experience managing complex events
  • Customer advocate experience

Work Rights

Not specified

Tailored Resume

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