Guest Experience Supervisor

Sofitel Sydney Wentworth

Brisbane City, Australia
On-site
Premium or luxury hotel experience
Guest services focus
Anticipate guest needs
As a Guest Experience Supervisor, you will join our team and make every guest moment a positively memorable one

Job Summary

  • As a Guest Experience Supervisor, you will join our team and make every guest moment a positively memorable one.
  • You will anticipate guests needs, address any concerns, and create a personalised experience in line with Pullman's premium standards.
  • Access to Accor team benefits, including global discount's on accommodation and food & beverage.

Matching Summary

As a Guest Experience Supervisor, you will join our team and make every guest moment a positively memorable one.

Skills & Requirements

Must-have

  • premium or luxury hotel experience
  • guest services focus
  • anticipate guest needs
  • handle special requests
  • collaborate with hotel departments
  • Opera PMS experience

Nice-to-have

  • passion for exceeding expectations
  • attention to detail
  • life brings purpose
  • supportive and collaborative environment

Key Requirements

  • Proven experience in a premium or luxury hotel environment
  • Strong interpersonal and communication skills
  • Ability to multitask and work under pressure
  • Experience in using Opera PMS
  • Ability to work a variety of shifts
  • Must have valid Australian Working Rights

Work Rights

Valid Australian Working Rights

Tailored Resume

Cover Letter