Director, Customer Success

Espresa

Remote, United States
Remote
Strategic planning for customer success teams
Deep fluency in saas platform configuration
Cross-functional collaboration with product team
Espresa is seeking a Director of Customer Success to lead and enhance their customer success strategy, ensuring alignment with business objectives while promoting a unified experience for all customers. The ideal candidate will possess a strong technical understanding of SaaS platforms, collaborative leadership skills, and an ability to manage complex projects effectively

Job Summary

  • The Director of Customer Success is responsible for driving the vision, strategy, and execution of the Customer Success department at Espresa.
  • This role serves as the primary voice of the customer with the Product team, synthesizing technical feedback into prioritized roadmap decisions.
  • The ideal candidate will partner closely with the Head of Account Management to ensure renewals are secured and expansion opportunities are enabled.

Matching Summary

Match Score: 85

Espresa is seeking a Director of Customer Success to lead and enhance their customer success strategy, ensuring alignment with business objectives while promoting a unified experience for all customers. The ideal candidate will possess a strong technical understanding of SaaS platforms, collaborative leadership skills, and an ability to manage complex projects effectively.

Skills & Requirements

Must-have

  • Strategic planning for Customer Success teams
  • Deep fluency in SaaS platform configuration
  • Cross-functional collaboration with Product team
  • Experience managing large multidisciplinary teams
  • Renewal and expansion lifecycle management

Nice-to-have

  • Mentorship of senior team members
  • Strong attention to detail and operational rigor
  • Ability to bridge customer needs with product capabilities
  • Proven track record in conflict resolution

Key Requirements

  • Proven ability to manage large multidisciplinary teams
  • Experience translating customer feedback into product input
  • Solid understanding of renewal and expansion lifecycle

Work Rights

Not specified

Tailored Resume

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