Assistente De Atendimento Ao Cliente

Serasa Experian

Blumenau, Brazil
On-site
Experience with customer service by phone
Strong verbal and written communication skills
Ability to handle diverse customer profiles
Serasa Experian is seeking a Customer Service Assistant in Blumenau, Brazil, to provide support and ensure a positive customer experience through phone and online chat. The role requires effective communication and problem-solving skills, along with a background in customer service

Job Summary

  • The role involves providing responsive support to clients via telephone and online chat to ensure a positive and humanized experience.
  • Responsibilities include clarifying doubts, registering requests, resolving problems, and following up on tickets within established deadlines.
  • The company is recognized as one of the best places to work, offering a culture focused on well-being, diversity, and professional growth.

Matching Summary

Match Score: 85

Serasa Experian is seeking a Customer Service Assistant in Blumenau, Brazil, to provide support and ensure a positive customer experience through phone and online chat. The role requires effective communication and problem-solving skills, along with a background in customer service.

Skills & Requirements

Must-have

  • Experience with customer service by phone
  • Strong verbal and written communication skills
  • Ability to handle diverse customer profiles

Nice-to-have

  • Proactivity and empathy in client interactions
  • Emotional control and resilience under pressure
  • Teamwork and continuous improvement mindset

Key Requirements

  • High school diploma required
  • Prior experience in call centers preferred
  • Knowledge of CRM tools is a plus

Work Rights

Not specified

Tailored Resume

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