Assistant Manager, Cs Training And Development

Samsung

Bangkok, Thailand
Customer experience management
Training facilitation
Communication guidelines development
The role involves designing the best customer experience management for service staff across various touchpoints

Job Summary

  • The role involves designing the best customer experience management for service staff across various touchpoints.
  • Responsibilities include creating competency frameworks and training roadmaps for service center staff.
  • The position directly influences customer satisfaction and brand consistency in line with the 2026-2027 CX strategy.

Matching Summary

The role involves designing the best customer experience management for service staff across various touchpoints.

Skills & Requirements

Must-have

  • Customer experience management
  • Training facilitation
  • Communication guidelines development

Nice-to-have

  • Sales experience
  • Customer centric mindset
  • Strong attention to detail

Key Requirements

  • Bachelor's degree in relevant fields
  • Minimum 5 years of experience
  • Good communication skills in Thai and English

Work Rights

Not specified

Tailored Resume

Cover Letter