The Connect and Assure Specialist position at nbn involves managing telecommunications business customer orders and incidents to enhance customer experience. Candidates should possess strong technical knowledge in telecommunications, particularly with various connection technologies, and excellent communication skills. The role offers flexible working arrangements and promotes an inclusive workplace culture
Job Summary
The role involves managing communications across stakeholders, diagnosing and resolving issues, and continuously improving operational processes.
Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, B, FTTC, FTTP, and HFC with Tier 2 troubleshooting capability.
This is a permanent full-time position operating within a shift rotation between 7:00 AM and 7:00 PM without direct people management responsibilities.
Matching Summary
Match Score: 85
The Connect and Assure Specialist position at nbn involves managing telecommunications business customer orders and incidents to enhance customer experience. Candidates should possess strong technical knowledge in telecommunications, particularly with various connection technologies, and excellent communication skills. The role offers flexible working arrangements and promotes an inclusive workplace culture.