Cloud Contact Center Sr Manager - Mexico

Accenture Australia

12+ years cloud contact center platform experience
Designing ai chatbots and virtual assistants
Creating contact center transformation roadmaps
This role involves providing transformation services driven by key offerings like Living Marketing and Next-Generation Customer Care

Job Summary

  • This role involves providing transformation services driven by key offerings like Living Marketing and Next-Generation Customer Care.
  • The position requires adapting existing methods to create alternative solutions for moderately complex problems within the Global Network.
  • Candidates will manage small teams or work efforts while interacting with peers and management levels at clients or within Accenture.

Matching Summary

This role involves providing transformation services driven by key offerings like Living Marketing and Next-Generation Customer Care.

Skills & Requirements

Must-have

  • 12+ years Cloud Contact Center platform experience
  • Designing AI chatbots and virtual assistants
  • Creating contact center transformation roadmaps
  • Experience with Genesys Amazon Connect Google CCAI
  • Defining digital roadmap for cloud integration

Nice-to-have

  • MBA from a tier 1 institute
  • Experience with speech analytics tools like Call Miner
  • Contributed to assets accelerators and Point of Views
  • Global team collaboration experience
  • Ability to travel as required

Key Requirements

  • Bachelor's Degree required
  • MBA from tier 1 institute highly desirable
  • +12 years experience in Cloud Contact Center platforms
  • Availability to travel may be required

Work Rights

Not specified

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