As a Customer Success Manager (CSM) at MaintainX, you’ll be a strategic partner to our customers and drive value, retention and growth
Job Summary
As a Customer Success Manager (CSM) at MaintainX, you’ll be a strategic partner to our customers and drive value, retention and growth.
We are looking for someone who can juggle competing priorities, prioritize the most impactful customer engagements and adopt scalable 1:many strategies to drive adoption and account growth.
We believe in meritocracy, where ideas and effort are publicly celebrated.
Matching Summary
As a Customer Success Manager (CSM) at MaintainX, you’ll be a strategic partner to our customers and drive value, retention and growth.
Skills & Requirements
Must-have
drive value, retention and growth
manage a book of accounts
monitor account health using data
deliver end user training
build strong, trust-based relationships
identify and address early signs of churn
Nice-to-have
strategic partner to customers
product experts, risk detectives
adopt scalable 1:many strategies
Smart Humble Optimist culture
Key Requirements
2+ years of Customer Success
proven knack for making customers stick around
top-notch communicator and natural relationship builder