Strategic Customer Success Lead

Dscout

Remote
**
Dscout platform expertise
Customer research design
Platform adoption and value realization
** Dscout is seeking a Strategic Customer Success Lead to enhance customer relationships and maximize platform adoption. This remote role combines research expertise and customer success, focusing on driving value for clients while managing a team of Research Advisors. **

Job Summary

  • Drive and grow important customer relationships by helping them find new ways to use the Dscout platform and achieve maximum value.
  • Manage and mentor a team of Research Advisors, design and field research projects, and collaborate with customers to derive insights from data.
  • Act as a customer advocate internally, driving platform improvements and collaborating with product, engineering, and sales teams.

Matching Summary

Match Score: 75

** Dscout is seeking a Strategic Customer Success Lead to enhance customer relationships and maximize platform adoption. This remote role combines research expertise and customer success, focusing on driving value for clients while managing a team of Research Advisors. **

Skills & Requirements

Must-have

  • Dscout platform expertise
  • Customer research design
  • Platform adoption and value realization
  • Customer retention and churn mitigation
  • Cross-functional collaboration

Nice-to-have

  • Empathetic to others' needs
  • Innate curiosity about human behavior
  • Flexible and eager to learn

Key Requirements

  • 5+ years experience in research
  • 1+ years of experience as a people manager
  • BA/BS degree or equivalent work experience
  • Experience with qualitative research phases
  • Proven ability to consult with clients/customers

Work Rights

Not specified

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