Expert Relation Client

Europcar Inc

Manage complex and sensitive client requests
Analyze documents to propose adapted solutions
Ensure traceability in europcar management tools
The role involves efficiently managing complex and sensitive client requests while adhering to Europcar's quality standards and deadlines

Job Summary

  • The role involves efficiently managing complex and sensitive client requests while adhering to Europcar's quality standards and deadlines.
  • Employees are responsible for analyzing available information to propose tailored solutions and ensuring full traceability of case handling.
  • The position requires active collaboration with internal departments and external service providers to resolve issues and optimize procedures.

Matching Summary

The role involves efficiently managing complex and sensitive client requests while adhering to Europcar's quality standards and deadlines.

Skills & Requirements

Must-have

  • Manage complex and sensitive client requests
  • Analyze documents to propose adapted solutions
  • Ensure traceability in Europcar management tools
  • Collaborate with external service providers
  • Identify recurring dysfunctions and propose optimizations

Nice-to-have

  • Proactive initiative within company procedures
  • Share knowledge and best practices with teams
  • Contribute to workshops for service improvement
  • Celebrate diversity and inclusion in the workplace

Key Requirements

  • Experience in handling complex client disputes
  • Proficiency with Europcar management tools
  • Ability to work in a diverse and inclusive environment

Work Rights

Not specified

Tailored Resume

Cover Letter