Lead the design and delivery of AI-driven solutions supporting customer engagement and service operations, particularly within banking contact center environments
Job Summary
Lead the design and delivery of AI-driven solutions supporting customer engagement and service operations, particularly within banking contact center environments.
Partner with centralized AI engineering teams to rapidly prototype, test, and iterate MVPs using agile delivery practices.
Provide technical leadership and mentorship to consultants and engineers, promoting capability development and best practices.
Matching Summary
Lead the design and delivery of AI-driven solutions supporting customer engagement and service operations, particularly within banking contact center environments.
Skills & Requirements
Must-have
AI/ML solution design and deployment
Generative AI concepts
Scalable AI architecture
Agile development practices
AI product roadmap ownership
Nice-to-have
Consulting mindset
Academic/industry community engagement
Frontend/backend development experience
Entrepreneurial mindset
Collaborative culture
Key Requirements
7+ years hands-on AI/ML experience
Consulting or professional services experience preferred