Base salary + cash-based incentive program; compre...
10+ years medical device experience
Bachelor's degree in business
Oracle or sap software proficiency
The Senior Manager leads the Customer Operations team to deliver exceptional service and drive operational excellence within a values-driven culture
Job Summary
The Senior Manager leads the Customer Operations team to deliver exceptional service and drive operational excellence within a values-driven culture.
This role acts as the site-based customer champion, developing unconstrained unit forecasts for the S&OP process and supporting factory direct customers.
The position requires adherence to strict FDA regulations and ISO certification requirements while collaborating with Sales, Engineering, and Quality teams.
Matching Summary
The Senior Manager leads the Customer Operations team to deliver exceptional service and drive operational excellence within a values-driven culture.
Salary
Base salary and cash-based incentive program; Comprehensive benefits including medical, dental, vision, life insurance; 401(k) plan with company matching
Skills & Requirements
Must-have
10+ years medical device experience
Bachelor's degree in business
Oracle or SAP software proficiency
ISO certification knowledge
FDA regulatory compliance
Nice-to-have
Experience reading design drawings
Strong cross-functional collaboration
Resilient problem-solving skills
Strategic forecasting expertise
Customer advocacy mindset
Key Requirements
Minimum 10 years experience in medical device field