Help Desk Technician

Quantum Group

Dallas, Texas, USA
Fully remote
Tier 2 support for end-user issues
Troubleshooting windows and macos
Experience with microsoft 365 applications
As a Help Desk Technician, you will resolve complex technical issues and provide high-quality support

Job Summary

  • As a Help Desk Technician, you will resolve complex technical issues and provide high-quality support.
  • You will manage user accounts and troubleshoot various devices while contributing to process improvements.
  • Integrity offers a rewarding career path in a supportive environment with competitive compensation and benefits.

Matching Summary

As a Help Desk Technician, you will resolve complex technical issues and provide high-quality support.

Skills & Requirements

Must-have

  • Tier 2 support for end-user issues
  • Troubleshooting Windows and macOS
  • Experience with Microsoft 365 applications
  • Active Directory management

Nice-to-have

  • Experience supporting executive users
  • Ability to communicate technical concepts
  • Mentoring Tier 1 support team

Key Requirements

  • 3–5 years in IT support role
  • Experience with ticketing systems
  • Bachelor’s degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter