Senior Swat Support Engineer (10am To 7pm Schedule)
Casa Centroamerica
Costa Rica, Costa Rica
Fully remote
Troubleshoot integration performance
Troubleshoot network connectivity
Manage incoming case queue
The SWAT Support Team focuses on responding to customer-reported issues across the platform and proactively identifying potential future performance issues
Job Summary
The SWAT Support Team focuses on responding to customer-reported issues across the platform and proactively identifying potential future performance issues.
As a SWAT Support Analyst, you will provide support to workmates, customers and consultants on systems within Workday and external applications integrating with Workday.
We offer a flexible work approach combining in-person and remote work, enabling teams to deepen connections and maintain a strong community.
Matching Summary
The SWAT Support Team focuses on responding to customer-reported issues across the platform and proactively identifying potential future performance issues.
Skills & Requirements
Must-have
troubleshoot integration performance
troubleshoot network connectivity
manage incoming case queue
use SoapUI and Postman
use Splunk and Kibana
document communications to customers
Nice-to-have
sun-drenched optimism and drive
curious minds and courageous collaborators
empathy and shared enthusiasm
Workday Support role experience
Key Requirements
2+ years experience with HCM, Payroll, or Financials ERP