Customer Service Manager

Wolters Kluwer N.V

Hasselt, Belgium
Not specified; competitive compensation pyckage wi...
Hybrid (2 days onsite, primarily in hasselt and occasionally in ghent; 3 days work from home)
Proven people and team management experience
Experience working in b2b product support environments
Strong change leadership skills for transitions
Wolters Kluwer is seeking a Customer Service Manager for their teams in Hasselt, Gent, or Mechelen, Belgium. The ideal candidate will lead a skilled team, driving change and enhancing customer experience while ensuring operational excellence

Job Summary

  • You will lead a high-tenure team with deep knowledge and strong customer commitment while shaping the modernization of the support organization.
  • The role involves supervising daily operations, managing escalations, and collaborating closely with Product, Tech, and Sales departments to drive improvements.
  • This hybrid position offers flexible working arrangements with quarterly travel to the Netherlands and the UK within an international context.

Matching Summary

Match Score: 85

Wolters Kluwer is seeking a Customer Service Manager for their teams in Hasselt, Gent, or Mechelen, Belgium. The ideal candidate will lead a skilled team, driving change and enhancing customer experience while ensuring operational excellence.

Salary

Not specified; Competitive compensation package with attractive benefits; Access to extensive learning and development opportunities

Skills & Requirements

Must-have

  • Proven people and team management experience
  • Experience working in B2B product support environments
  • Strong change leadership skills for transitions
  • Fluency in both Dutch and English languages
  • Ability to read data stories and track KPIs

Nice-to-have

  • Nurturing mindset focused on team empowerment
  • Confidence in challenging the status quo
  • Resilience and comfort with ambiguity
  • Experience with PowerBI dashboards
  • International collaboration exposure

Key Requirements

  • Fluency in Dutch and English
  • Proven people management experience
  • B2B product support background
  • Change leadership experience

Work Rights

Not specified

Tailored Resume

Cover Letter