This role serves as a strategic partner to customers, driving business transformation through deep engagement with executive leadership
Job Summary
This role serves as a strategic partner to customers, driving business transformation through deep engagement with executive leadership.
The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, and Product Management teams to ensure enterprise-level service excellence.
Candidates will lead the development of success plans that align Workday product roadmaps with customer long-term business strategies while identifying upsell opportunities.
Matching Summary
This role serves as a strategic partner to customers, driving business transformation through deep engagement with executive leadership.
Skills & Requirements
Must-have
5+ years customer facing services experience
1+ years project management experience
Business level Japanese communication skills
Workday HCM Payroll or Financials expertise
Executive stakeholder relationship management
Nice-to-have
State and Local Government customer base experience
Adaptive Planning implementation experience
Financials functional domain expertise
Webinar hosting and executive presentation skills
Cross-functional collaboration across Sales and Product
Key Requirements
Bachelor degree or equivalent work experience
Ability to travel up to 30%
Must be able to work from Tokyo or Osaka office 50% of time