Customer Service Associate Iii (hybrid- In Uniondale, Ny)

National General (an Allstate company)

Uniondale, NY, US
Not specified; not specified; benefits include fre...
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Strong verbal and written communication skills
Ability to work independently managing multiple priorities
Highly organized and detail-oriented approach
** National General, a part of Allstate, is seeking a Customer Service Associate III for a hybrid role based in Uniondale, NY. The position focuses on delivering exceptional customer service by managing moderate to complex inquiries related to insurance policies and requires strong communication skills. **

Job Summary

  • This role involves delivering exceptional service by handling moderate to complex inquiries related to policies, billing, and account updates.
  • The position offers a hybrid schedule allowing employees to work from home three days a week while collaborating on-site two to three days in Uniondale, NY.
  • Candidates will engage with customers through various channels including inbound calls and written correspondence while striving for first-call resolution.

Matching Summary

Match Score: 75

** National General, a part of Allstate, is seeking a Customer Service Associate III for a hybrid role based in Uniondale, NY. The position focuses on delivering exceptional customer service by managing moderate to complex inquiries related to insurance policies and requires strong communication skills. **

Salary

Not specified; Not specified; Benefits include free snacks and refreshments

Skills & Requirements

Must-have

  • Strong verbal and written communication skills
  • Ability to work independently managing multiple priorities
  • Highly organized and detail-oriented approach
  • Patience empathy and professionalism with diverse customers

Nice-to-have

  • Experience with Microsoft Office Suite especially Excel
  • Prior exposure to insurance concepts or policies
  • Comfort handling complex or difficult conversations
  • Desire to learn and develop insurance expertise

Key Requirements

  • 0–2 years of experience preferred
  • Authorization to work in the United States required
  • Entry-level candidates encouraged if they have strong communication skills

Work Rights

Must have authorization to work in the United States

Tailored Resume

Cover Letter