Logistics Customer Service Representative (mandarin/cantonese Markets)

Accenture

Not specified
Mandarin/cantonese language proficiency
1-2 years logistics customer service experience
Shipment and delivery status handling
Accenture is seeking a Logistics Customer Service Representative fluent in Mandarin/Cantonese to support logistics operations and enhance customer experience. The role involves managing customer communications, resolving complaints, and maintaining accurate databases, requiring a background in logistics customer service or supply chain operations

Job Summary

  • The role supports end-to-end logistics and customer experience for OnProcess Technology's clients.
  • Representatives must handle inbound and outbound communications while resolving escalations according to SLA rules.
  • Proficiency in both Mandarin/Cantonese and English is required to advise customers effectively.

Matching Summary

Match Score: 85

Accenture is seeking a Logistics Customer Service Representative fluent in Mandarin/Cantonese to support logistics operations and enhance customer experience. The role involves managing customer communications, resolving complaints, and maintaining accurate databases, requiring a background in logistics customer service or supply chain operations.

Skills & Requirements

Must-have

  • Mandarin/Cantonese language proficiency
  • 1-2 years logistics customer service experience
  • Shipment and delivery status handling

Nice-to-have

  • Strong attention to detail
  • Results-driven action orientation
  • Cross-functional program collaboration

Key Requirements

  • High School Diploma or equivalent
  • 1-2 years experience in logistics or supply chain operations
  • Bilingual proficiency in Mandarin and Cantonese

Work Rights

Not specified

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