The Food & Beverage and Guest Services Manager is principally responsible for managing the catering contract performed by a third-party operator and implementing the customer service and experience program to maximize property presentation and occupant satisfaction
Job Summary
The Food & Beverage and Guest Services Manager is principally responsible for managing the catering contract performed by a third-party operator and implementing the customer service and experience program to maximize property presentation and occupant satisfaction.
The role will assume responsibility for the management of front of house staff, aiming to provide a level of service ordinarily experienced in a five-star hospitality environment.
JLL empowers you to shape a brighter way, offering a dedicated Total Rewards Program, competitive pay, and benefits in an entrepreneurial and inclusive work environment.
Matching Summary
The Food & Beverage and Guest Services Manager is principally responsible for managing the catering contract performed by a third-party operator and implementing the customer service and experience program to maximize property presentation and occupant satisfaction.
Skills & Requirements
Must-have
Manage catering contract third-party operator
Implement customer service and experience program
Manage front of house staff
Manage F&B operator expenses and revenue
Manage waste management and recycling programs
Drive operational efficiency and profitability
Nice-to-have
Passion for excellence
Entrepreneurial and inclusive work environment
Collaborative culture
Technology and innovation oriented drive
Key Requirements
5 years guest management experience
Background in food and beverage management
Tertiary certificate or degree in property management field