Sales Support Manager - Customer Support

ABB Inc

Vietnam
Hybrid
Technical and order assistance
Customer support process definition
Achieve service quality targets
Lead a team of specialists providing technical and order-related assistance to customers

Job Summary

  • Lead a team of specialists providing technical and order-related assistance to customers.
  • Oversee the definition, implementation, and execution of customer support processes to achieve targeted service quality and operational efficiency.
  • Manage order processing, monitor delivery performance, and drive improvements across tools, workflows, and coordination with other departments.

Matching Summary

Lead a team of specialists providing technical and order-related assistance to customers.

Skills & Requirements

Must-have

  • Technical and order assistance
  • Customer support process definition
  • Achieve service quality targets
  • Competitive customer proposals
  • Order processing and delivery monitoring
  • Customer support process improvement

Nice-to-have

  • Lead and develop teams
  • Foster long-term customer satisfaction
  • Cross-functional collaboration

Key Requirements

  • Minimum 5 years experience in Sales Support Manager role
  • Relevant sales engineer or product manager experience
  • Strong experience in sales support, proposal management, and contract review
  • Hands-on expertise in order management and service performance
  • Solid background in inventory, warehouse, and logistics operations
  • Ability to drive process improvement and cross-functional collaboration

Work Rights

Not specified

Tailored Resume

Cover Letter