It Support Specialist - End User Support Section, Corporate It Service Department (citsd)

Rakuten

Tokyo, Japan
Fully remote
3+ years it help desk experience
Business-level japanese and english
It support for microsoft 365
The Corporate IT Service Department empowers Rakuten through innovative IT solutions

Job Summary

  • The Corporate IT Service Department empowers Rakuten through innovative IT solutions.
  • This role involves managing escalations and improving support processes.
  • You will contribute to optimizing the company's IT environment and productivity.

Matching Summary

The Corporate IT Service Department empowers Rakuten through innovative IT solutions.

Skills & Requirements

Must-have

  • 3+ years IT Help Desk experience
  • Business-level Japanese and English
  • IT support for Microsoft 365

Nice-to-have

  • Experience in vendor management
  • In-person support for VIP users

Key Requirements

  • Management experience in IT support
  • Broad IT knowledge equivalent to IT Passport Examination
  • Experience with Windows and Mac environments

Work Rights

Not specified

Tailored Resume

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